Privacy Policy

We value and respect the privacy of every individual and business we work with.

First Responder Skills Training is committed to protecting the privacy and confidentiality of our clients, students, website visitors, and business partners. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Statement outlines how we collect, use, store, and protect your personal information.

Collection of Personal Information

We may collect personal information that you voluntarily provide to us through our website, email communications, phone calls, enrolment forms, surveys, customer service interactions, or other forms of communication. This information may include:

Name
Phone number
Email address
Postal address
Business details
Feedback or enquiry information

Additional information may also be collected when you interact with us regarding our services, promotions, updates, or customer support.

How We Collect Information

Personal information may be collected in a variety of ways, including:

Through our website forms
By phone, email, SMS, or written correspondence
During face-to-face interactions
Through third-party referrals or service providers

Where information is received from third parties, we will manage and protect it in accordance with this Privacy Statement.

Use of Personal Information

First Responder Skills Training may use your personal information to:

Provide training and consultancy services
Respond to enquiries and support requests
Send updates, newsletters, or service information
Improve our products and services
Notify you of new opportunities, events, or offerings
Better understand your needs and preferences

We may communicate with you via phone, email, SMS, or post.

Disclosure of Personal Information

Your personal information may be disclosed to employees, contractors, advisers, service providers, or other authorised parties where reasonably necessary to deliver our services or comply with legal obligations.

We may also disclose information where required by law, regulation, court order, or law enforcement request.

First Responder Skills Training does not sell or share personal information with third parties without your consent, unless required or permitted by law.

Storage and Security

We are committed to ensuring your personal information is stored securely and protected against unauthorised access, misuse, loss, or disclosure. Appropriate physical, electronic, and managerial procedures are implemented to safeguard all information held by us.

While we take all reasonable steps to protect your information, transmission of data over the internet is undertaken at your own risk, and we cannot guarantee complete security of information transmitted electronically.

Access to Your Information

You may request access to personal information we hold about you in accordance with the Privacy Act 1988 (Cth). If you believe any information we hold is inaccurate, incomplete, or outdated, please contact us so it can be corrected.

Requests can be made via email at info@imakeacademy.edu.au. An administrative fee may apply where permitted by law.

Website and Third-Party Links

Our website may contain links to external websites operated by third parties. These links are provided for convenience only. First Responder Skills Training is not responsible for the privacy practices or content of external websites, and we encourage users to review the privacy policies of those websites independently.

Changes to This Privacy Statement

We may update or amend this Privacy Statement from time to time. Any changes will become effective immediately upon publication on our website or other official communication channels.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Statement or the handling of your personal information, please contact us:

First Responder Skills Training
Email: info@firstresponderskillstrainng.au
Phone: 0494 068 499